Help Center

Questions? We've got answers.

Everything you might want to know about SpineVora β€” how it works, shipping, returns, and our 90-day guarantee. Search below or browse by topic.

★★★★★ 4.8/5 average rating 90-Day Money-Back Guarantee Free Shipping Drug-Free & At-Home

About SpineVora

What exactly is SpineVora?
It combines three therapies in one guided session β€” gentle decompression, soothing heat, and targeted massage β€” designed to help relieve back pain, ease tension, and support spinal mobility β€” right from your own couch or bed.
How does it actually work?
You rest your lower back over the device and it works in three ways at once β€” easing pressure on the spine, warming tight muscles, and massaging away built-up tension. Together they target the source of everyday back discomfort, not just the surface ache.
What's included in the box?
Your SpineVora device, a USB charging cable, and a simple quick-start guide. Order today and you'll also receive the free bonus gifts shown on the product page while the launch offer lasts.
How is it powered?
SpineVora is rechargeable and charges with the included USB cable β€” just plug it into any standard USB power source. No batteries to buy or replace.
Is it portable and easy to store?
Yes. It's lightweight and slim enough to move from room to room, store in a drawer or closet, and pack for travel.

Using It

How often and how long should I use it?
Most people use SpineVora once or twice a day for about 10–15 minutes. Consistent daily use tends to give the best, longest-lasting comfort.
What's the difference between Auto and Manual modes?
Auto runs a guided 15-minute session that moves through massage, gentle stretch, and heat for you β€” completely hands-off. Manual lets you start with massage and switch between vibration, stretch, and heat until it feels just right.
Can I use it while sitting in a chair?
Yes. Many people use it in a recliner, office chair, or car seat, as well as lying on a bed or sofa. Just place it against your lower back on a firm surface.
Does it get warm? Can I adjust the heat?
It uses a gentle, soothing warmth to help loosen tight muscles. The heat is designed to feel comfortable, not hot, and is part of the therapy modes.
Is it noisy?
No. SpineVora runs quietly enough to use while you read, watch TV, or relax in the evening.
How do I clean and care for it?
Wipe it down with a soft, slightly damp cloth and let it dry before storing. Keep it in a cool, dry place and out of reach of children.

Safety & Suitability

Is it safe to use every day?
For most healthy adults, daily 10–15 minute sessions are designed to be comfortable and easy to fit into a routine. Listen to your body and ease off if anything feels uncomfortable.
Are there times I shouldn't use it?
If you're pregnant, have had recent back surgery, have a serious spinal condition, or use an implanted medical device such as a pacemaker, please talk with your doctor before using SpineVora.
Can I use it if I have a pacemaker or implant?
Please check with your physician first. We recommend medical guidance before using any massage or stimulation device if you have an implant.
Can children use it?
SpineVora is made for adults. Keep it away from children and don't let it be used without adult supervision.
Who is SpineVora best for?
It's designed for adults β€” especially those 45 and over β€” looking for a gentle, drug-free way to ease everyday back tension, stiffness, and discomfort at home.

Results & Expectations

When will I feel a difference?
Many people feel relaxed and looser right after their first 15-minute session. With daily use, comfort tends to build over the first few weeks.
Everyone's back is different β€” what's typical?
Results vary from person to person. The pattern most people notice is warmth and release during the first sessions, easier mornings within the first week, and longer-lasting comfort as it becomes a habit.
How is this different from a regular massager or cushion?
An ordinary cushion just supports you. SpineVora actively combines decompression, heat, and massage to work on the tension behind everyday back discomfort β€” more like an at-home version of a clinic routine.
Does it replace physical therapy or my doctor?
No. SpineVora is a comfort tool to use alongside β€” not instead of β€” professional care. Keep following any guidance from your doctor or therapist.
What if I don't feel results?
Give it consistent daily use for a few weeks. If it's still not right for you, you're covered by our 90-day money-back guarantee β€” just reach out and we'll make it right.

Orders & Shipping

How much does shipping cost?
Shipping is free on every order, with tracking included.
How long will my order take?
Orders are typically processed within 1–2 business days. Delivery usually takes about 5–9 business days within the US once shipped. You'll get a tracking link by email.
Do you ship internationally?
Yes, we ship to many countries. Delivery times and any local fees vary by destination β€” you'll see available options at checkout.
How do I track my order?
As soon as your order ships, we'll email you a tracking link so you can follow it to your door.
Can I change or cancel my order?
If your order hasn't shipped yet, contact our support team as soon as possible and we'll do our best to update or cancel it.
My order arrived with an item missing or wrong β€” what now?
We're sorry about that. Reach out to support with your order number and a quick description, and we'll sort it out right away.

Returns & Guarantee

What's your return policy?
Every order is backed by a 90-day money-back guarantee. If SpineVora isn't helping, send it back within 90 days for a full refund β€” no hard feelings.
How do I start a return?
Just contact our support team with your order number and we'll walk you through the simple return steps.
When will I get my refund?
Once we receive your returned device, refunds are typically processed within 5–10 business days back to your original payment method.
Is there a warranty?
Yes. SpineVora comes with a 12-month warranty covering manufacturing defects. If something isn't working as it should, contact support and we'll help.
My device arrived damaged β€” what should I do?
Please email support with your order number and a photo of the issue within a few days of delivery, and we'll arrange a replacement.

Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards, plus Shop Pay, PayPal, Apple Pay, and Google Pay.
Is checkout secure?
Yes. Checkout is encrypted and processed through Shopify's secure, PCI-compliant system, so your details stay protected.
Can I pay in installments?
In many regions you can split your purchase into interest-free payments with Shop Pay Installments β€” just choose it at checkout if it's available to you.
Is this a subscription?
No. SpineVora is a one-time purchase. There are no recurring charges or hidden fees.
Will I be charged tax?
Any applicable sales tax is calculated automatically at checkout based on your location.

Support & Account

How do I contact your support team?
Tap the Contact Support button below or use our contact page. We're happy to help with anything before or after your order.
How quickly will I hear back?
Our team usually replies within 1–2 business days.
Do I need an account to order?
No account needed β€” you can check out as a guest. You're welcome to create an account if you'd like to track orders more easily.

No questions match your search. Try a different word, or contact our team below.

Still have a question?

Our friendly support team is here to help β€” usually within 1–2 business days.

Contact Support