SPINEVORA POLICIES

Shipping and Delivery

Review the policies that explain how SpineVora handles orders, shipping, returns, privacy, and use of our website.

Shipping and Delivery

SPINEVORA™ SHIPPING POLICY

Last updated: August 22, 2026

SpineVora LLC (“SpineVora,” “we,” “us,” or “our”) is committed to delivering your order safely and as quickly as reasonably possible.

This Shipping Policy explains our processing times, estimated delivery times, worldwide free-shipping offer, tracking procedures, and responsibilities.

Delivery dates are estimates and cannot be guaranteed.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing may take longer during:

  • Holidays or promotional events

  • Periods of unusually high order volume

  • Payment or address verification

  • Temporary inventory delays

  • Circumstances outside our reasonable control

If a significant processing delay affects your order, we will attempt to notify you using the email address provided at checkout.

2. FREE WORLDWIDE SHIPPING

SpineVora provides free standard shipping worldwide on every order placed through SpineVora.com.

Free shipping applies to the standard shipping method selected by SpineVora.

If expedited shipping is available and selected by the customer, an additional charge may apply. Any expedited-shipping charge will be displayed at checkout before payment.

Free shipping does not necessarily include customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Please review Section 12 for international shipping details.

3. ESTIMATED DELIVERY TIMES

After the order is processed and shipped, estimated delivery times are:

  • United States: 6–10 business days

  • Canada: 6–12 business days

  • Other international destinations: 8–20 business days

These estimates begin when the order is shipped, not when the order is placed. The one-to-three-business-day processing period must be added to the estimated shipping time.

Delivery may take longer for:

  • Remote or rural locations

  • Military addresses

  • Islands and territories

  • International customs inspections

  • Carrier disruptions

  • Severe weather

  • Holidays or unusually high shipping volume

4. SHIPPING ORIGIN AND CARRIERS

Orders may be shipped from one of our fulfillment partners based on product availability, inventory location, and the customer’s delivery address.

We may use USPS, UPS, FedEx, DHL, or other international, national, or regional carriers and logistics providers.

The carrier is selected according to the destination, package size, service availability, and fulfillment requirements. We cannot guarantee the use of a specific carrier.

5. ORDER TRACKING

When your order ships, we will send a shipping-confirmation email containing available tracking information.

Tracking information may take up to 48 hours to display movement after the shipping-confirmation email is sent. Creating a tracking number does not necessarily mean that the carrier has completed its first physical scan.

You can track your shipment through:

  • The tracking link in your shipping-confirmation email

  • The Track Your Order page on SpineVora.com

  • The applicable carrier’s website

If tracking has not updated for more than five business days, contact support@spinevora.com.

6. MULTIPLE PACKAGES

Products, components, accessories, or promotional items from the same order may occasionally ship separately.

If your order is divided into multiple packages:

  • You may receive more than one tracking number.

  • Packages may arrive on different dates.

  • A package marked as delivered may represent only part of your order.

Please review all tracking information before reporting missing items.

7. DELIVERY CONFIRMATION

A carrier’s delivery scan is treated as evidence that the package was delivered to the address provided at checkout.

If tracking shows “Delivered” but you cannot locate the package:

  • Check your mailbox, porch, side entrance, garage, parcel locker, and other possible delivery locations.

  • Ask household members, neighbors, building staff, or reception personnel whether they accepted it.

  • Confirm that the shipping address on your order is correct.

  • Allow one additional business day, as some carriers may mark packages delivered shortly before physical delivery.

  • Contact the carrier or local post office and request delivery details.

  • Notify us at support@spinevora.com so we can provide available information and assist with an investigation.

Except where required by applicable law, SpineVora is not responsible for theft, disappearance, or loss occurring after confirmed delivery to the address provided at checkout.

A refund or replacement for a package confirmed as delivered is not guaranteed.

8. LOST OR DELAYED PACKAGES

Processing and delivery times are estimates.

Delays may result from:

  • Carrier or transportation disruptions

  • Severe weather or natural disasters

  • Customs inspections

  • Labor disputes

  • Government restrictions

  • Incorrect or incomplete addresses

  • High seasonal shipping volume

  • Events outside our reasonable control

If tracking does not show delivery and your order has not arrived within 30 calendar days after shipment, contact support@spinevora.com.

We will review the tracking information and help initiate an investigation with the carrier or fulfillment provider.

Please allow us a reasonable opportunity to investigate and resolve the issue before initiating a payment dispute or chargeback.

9. SHIPPING ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address at checkout.

Before completing your order, confirm:

  • Recipient’s full name

  • Street address

  • Apartment, suite, building, or unit number

  • City, state, or province

  • Postal code

  • Country

  • Telephone number

  • Email address

Contact support@spinevora.com immediately if you notice an error.

We cannot guarantee that an address can be changed after an order enters processing, fulfillment, or shipment.

SpineVora is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect it, reshipping and return-to-sender charges may apply.

10. REFUSED, UNCLAIMED, OR UNDELIVERABLE ORDERS

If an order is refused, left unclaimed, or cannot be delivered, it may be returned to the fulfillment facility.

After the returned package is received and inspected, we may issue an eligible refund.

Although standard shipping was provided free to the customer, actual return-to-sender expenses, customs charges, carrier fees, and reshipping costs may be deducted from the refund where permitted by law.

We generally cannot issue a refund until the returned package has been received and identified.

11. DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

Inspect your order promptly after delivery.

Contact support@spinevora.com within seven calendar days after delivery if:

  • The package or product arrived damaged.

  • The product is defective upon arrival.

  • You received the wrong product.

  • An essential component is missing.

Include the following evidence:

  • Your full name and order number

  • A description of the problem

  • Clear photographs of the shipping box and packaging

  • A photograph of the shipping label

  • Photographs or videos showing the damaged, incorrect, or missing item

Keep the product and all packaging until we complete our investigation.

If the issue is verified, we may:

  • Send a replacement product

  • Send the missing component

  • Provide return instructions and, where appropriate, a prepaid return label

  • Issue a full or partial refund, depending on the circumstances

Verified delivery damage, missing components, or shipping errors will be corrected without charging the customer ordinary replacement-shipping costs.

Damage caused by misuse, accidents after delivery, unauthorized modification, improper storage, or failure to follow the product instructions is not considered shipping damage.

12. INTERNATIONAL ORDERS, CUSTOMS, AND IMPORT FEES

SpineVora provides free standard shipping to international destinations. However, free shipping does not automatically include customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country.

Unless checkout expressly states that duties and taxes are included, international customers are responsible for charges imposed by customs authorities, government agencies, or local carriers.

SpineVora does not control:

  • Customs inspections

  • Import eligibility decisions

  • Duty or tax assessments

  • Customs-clearance timelines

  • Local carrier handling charges

Refusing to pay required import charges may cause a package to be returned, abandoned, or destroyed.

If an international order is returned because import charges were refused or the package was not collected, applicable customs, return, carrier, and handling costs may be deducted from any eligible refund where permitted by law.

13. ORDER CANCELLATIONS AND CHANGES

Contact support@spinevora.com immediately if you need to cancel or modify an order.

We cannot guarantee cancellation or modification after an order enters processing, fulfillment, or shipment.

Once an order ships, it must be handled according to our Refund and Return Policy.

14. FRAUD PREVENTION AND VERIFICATION

To protect customers and our business, we may:

  • Request identity, payment, or address verification.

  • Delay fulfillment while reviewing an order.

  • Limit order quantities.

  • Cancel and refund an order suspected of fraud, unauthorized payment, resale abuse, or policy violations.

Failure to provide requested verification may result in cancellation.

15. POLICY RELATIONSHIP

This Shipping Policy should be read together with our:

  • Refund and Return Policy

  • Terms of Service

  • Privacy Policy

If a specific shipping provision conflicts with a general provision in another store policy, this Shipping Policy controls concerning shipping matters, except where applicable law requires otherwise.

16. CHANGES TO THIS POLICY

We may update this Shipping Policy to reflect changes in our fulfillment operations, delivery regions, carriers, or legal obligations.

The version that generally applies to an order is the version published when the order was placed, unless applicable law requires otherwise.

17. CONTACT INFORMATION

For shipping-related questions, contact:

SpineVora LLC

Email: support@spinevora.com

Business mailing address:

7610 N Stemmons Fwy
Suite 420 PMB 1008
Dallas, TX 75247
United States

Do not send product returns to this business mailing address. Approved returns must be sent only to the return address provided with a valid Return Merchandise Authorization.

Website: https://www.spinevora.com/