SPINEVORA POLICIES

Refund and Return Policy

Review the policies that explain how SpineVora handles orders, shipping, returns, privacy, and use of our website.

Refund and Return Policy

SPINEVORA™ REFUND AND RETURN POLICY

Last updated: August 22, 2026

SpineVora LLC (“SpineVora,” “we,” “us,” or “our”) wants customers to feel confident trying our products.

Eligible SpineVora products purchased directly from SpineVora.com are protected by our 90-Day Money-Back Guarantee, subject to the terms below.

The 90-day period begins on the date your order is confirmed as delivered. Return requests submitted more than 90 days after delivery are not eligible for the guarantee unless otherwise required by applicable law.

1. CONTACTING US

To request a return, refund, or replacement, contact:

Email: support@spinevora.com

When contacting us, include:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The reason for your request

  • Photographs or videos if the product is damaged, defective, incomplete, or incorrect

We can only process requests for orders purchased directly from SpineVora.com.

If we cannot locate your order, it may have been purchased from an unauthorized third-party seller. Purchases from third-party websites or marketplaces are governed by the seller’s return policy and are not covered by the SpineVora 90-Day Money-Back Guarantee.

2. 90-DAY MONEY-BACK GUARANTEE

You may request a return under our 90-Day Money-Back Guarantee if:

  • The product was purchased directly from SpineVora.com.

  • You contact us within 90 days after the confirmed delivery date.

  • The product has not been intentionally damaged, altered, burned, misused, or subjected to conditions inconsistent with its instructions.

  • The product is returned with its primary components and accessories.

Opening and reasonably testing the product does not automatically make it ineligible for return. The guarantee is intended to give you a reasonable opportunity to try SpineVora at home.

We reserve the right to deny or reduce a refund when the returned product is missing major components or shows intentional damage, excessive abuse, unauthorized modification, or misuse unrelated to ordinary testing.

Nothing in this policy limits rights that cannot legally be waived.

3. ITEMS NOT ELIGIBLE FOR INDIVIDUAL RETURN

The following items are not eligible for an individual return or refund:

  • Opened or used patches, gels, supplements, personal-care products, or other consumable items

  • Downloaded digital products, guides, or ebooks

  • Gift cards

  • Free gifts, promotional items, and complimentary accessories when returned separately from the qualifying product

If a free gift or accessory was included as part of a promotional bundle, we may require the unused or reusable components to be returned with the main product.

Contact us before shipping anything so we can confirm exactly what must be included.

4. HOW TO START A RETURN

To begin a return:

  1. Email support@spinevora.com before the applicable deadline.

  2. Wait for our team to review your request.

  3. If approved, we will issue a Return Merchandise Authorization (“RMA”) and provide the correct return address and shipping instructions.

  4. Package the approved items securely and ship them using a trackable service.

Do not send a return to our business mailing address or any warehouse address found online unless our support team specifically provides that address in your RMA instructions.

Returns sent without authorization, sent to the wrong address, or sent without sufficient information to identify the order may be delayed, refused, or returned to the sender.

5. RETURN SHIPPING

Except for verified damaged, defective, incorrect, or incomplete orders, customers are responsible for return-shipping costs.

We do not provide prepaid return labels for ordinary 90-day guarantee returns.

The following expenses are non-refundable unless required by law or the return resulted from our error:

  • Expedited-shipping fees

  • Customs duties

  • Import taxes

  • Return-shipping costs

  • Other carrier or government charges

Use a trackable shipping method and retain the receipt and tracking information.

SpineVora is not responsible for an authorized return that is lost or damaged while being shipped back to us.

6. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Inspect your order promptly after delivery.

Contact us within seven calendar days after delivery if:

  • The product arrived damaged.

  • The product is defective upon arrival.

  • You received the wrong product.

  • An item or essential component is missing.

Email support@spinevora.com with your order number and clear photographs or videos showing:

  • The product

  • The packaging

  • The shipping label

  • The reported damage, defect, error, or missing component

If we verify the issue, we may:

  • Send a replacement product or missing component at no additional shipping cost

  • Provide return instructions and a prepaid return label where appropriate

  • Issue a full or partial refund, depending on the circumstances

Do not discard the product or packaging until we confirm that it is no longer needed for the investigation.

Damage caused by misuse, accidents after delivery, unauthorized modifications, improper storage, failure to follow instructions, or normal wear and tear is not considered a delivery defect.

7. RETURN INSPECTION AND REFUNDS

After an authorized return is delivered to the designated return facility, we will inspect it and notify you whether the refund has been approved.

  • Inspections are generally completed within three business days after receipt.

  • Approved refunds are generally submitted to the original payment method within five to seven business days after approval.

  • Your bank or payment provider may require additional time to post the credit.

Payment-provider processing times are outside our control.

Refunds are issued only to the original payment method unless otherwise required by law. We will email you when the refund has been submitted.

8. ORDER CANCELLATIONS AND ADDRESS CHANGES

Contact support@spinevora.com immediately if you need to cancel an order or correct the shipping address.

We cannot guarantee cancellation or modification after an order enters processing, fulfillment, or shipment.

Once an order has shipped, it must follow the applicable return process.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges caused by an incorrect or incomplete address may be deducted from a refund where permitted by law.

9. LOST, STOLEN, OR MISSING PACKAGES

If tracking does not show delivery and the package appears delayed or lost, contact us so we can review the shipment and assist with a carrier investigation.

If tracking confirms delivery to the address provided at checkout, SpineVora is not responsible for theft, disappearance, or loss occurring after confirmed delivery, except where required by applicable law.

If a package is marked delivered but cannot be located:

  • Check the delivery location, mailbox, front desk, parcel locker, and surrounding property.

  • Ask household members, neighbors, or building staff whether they accepted it.

  • Contact the shipping carrier or local post office.

  • Notify us at support@spinevora.com so we can provide available shipment information and assist with the investigation.

A refund or replacement for a package confirmed as delivered is not guaranteed.

10. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

Packages refused by the recipient, left unclaimed, or returned because of an incorrect or incomplete address may be refunded after they are received and inspected.

Although standard worldwide shipping is provided free to the customer, SpineVora incurs actual shipping expenses.

Return-to-sender fees, customs charges, carrier costs, and other applicable expenses may be deducted from the refund where permitted by law.

11. INTERNATIONAL ORDERS

SpineVora provides free standard worldwide shipping. However, international customers may remain responsible for applicable:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Government charges

  • Local carrier handling fees

These charges are generally non-refundable unless checkout expressly states that they are included.

Customers are also responsible for return shipping on ordinary 90-day guarantee returns.

Do not return an international order without first receiving an RMA and the correct return instructions.

12. EXCHANGES

We do not offer direct product exchanges.

If you want a different product, model, or option, request a return if the original purchase is eligible and place a new order separately.

Verified incorrect or defective orders are handled under Section 6 and are not considered ordinary exchanges.

13. ABUSE OF THE RETURN POLICY

We reserve the right to reject returns or refund requests involving:

  • Suspected fraud

  • Repeated return abuse

  • Falsified evidence

  • Unauthorized reselling

  • Chargeback abuse

  • Violations of this policy

Any decision will be made reasonably and in accordance with applicable law.

14. RELATIONSHIP TO OTHER POLICIES

This Refund and Return Policy should be read together with our:

  • Terms of Service

  • Shipping Policy

  • Privacy Policy

If a specific provision of this Refund and Return Policy conflicts with a general provision in another store policy regarding returns or refunds, this Refund and Return Policy controls to the extent of that conflict.

15. CHANGES TO THIS POLICY

We may update this policy to reflect changes in our operations, products, or legal obligations.

The version that generally applies to an order is the version published when the order was placed, unless applicable law requires otherwise.

16. CONTACT INFORMATION

SpineVora LLC

Email: support@spinevora.com

Business mailing address:

7610 N Stemmons Fwy
Suite 420
Dallas, TX 75247
United States

Do not send product returns to this address unless it is specifically provided in your approved RMA instructions.

Website: www.spinevora.com