Terms of Service Privacy Policy Return Policy Shipping & Delivery

Refund Policy

At SpineVora, we are committed to providing premium pain relief products designed to support comfort, recovery, and everyday wellness.

Because we stand behind the quality of our products, we proudly offer a 90-Day Money-Back Guarantee on eligible items.

If more than 90 days have passed since your order was delivered, unfortunately we are unable to offer a refund or replacement.


1. How to Reach Us

Our customer support team typically responds within 24 business hours, Monday through Friday, from 8:00 AM to 5:00 PM EST.

Email: support@spinevora.com
Phone: +1 (855) 859-0394

When contacting us, please include:

  • Your full name and order number

  • A brief description of the issue or concern

  • Your purchase date


⚠️ Important Notice: Some third-party websites may falsely represent themselves as SpineVora™. If we are unable to locate your order ID, the purchase may have been made through an unauthorized seller. Only orders placed directly through SpineVora.com are eligible for our guarantee and customer support.

2. Return Eligibility

You may qualify for a return under our 90-Day Money-Back Guarantee if:

  • The product is a physical SpineVora™ device purchased directly from our official website.

  • The product is in good physical condition and is not broken, damaged, burned, or missing parts.

  • You contact our support team within 90 days of the delivery date to request a return authorization.


3. How to Start a Return

  1. Please email support@spinevora.com to request a Return Merchandise Authorization (RMA).

  2. Follow the instructions provided by our customer support team.

  3. Once your request is approved, you will receive a confirmation email containing the return address and detailed shipping instructions.


Important: Please do not return any products without an approved RMA authorization, as our warehouse is unable to process unauthorized returns or packages.

4. Return Shipping

Customers are responsible for return shipping costs when sending products back to our warehouse in Texas, USA.

We do not provide prepaid return labels. 

We strongly recommend using a trackable shipping method and keeping proof of delivery for your records.

Please note that shipping costs are non-refundable.

For a smoother return process, we recommend including all original accessories, components, and instruction manuals with your return package.


5. Damaged or Defective Items

Please inspect your order upon delivery and contact us within 7 days if:

  • The product arrives damaged

  • The item is defective

  • You received the wrong product

Please email support@spinevora.com with clear photo and video evidence of the issue for verification.

Once the issue has been reviewed and confirmed, we may offer one of the following solutions, depending on the situation:

  • A replacement unit (customer covers shipping costs, we provide the replacement item), or

  • A full or partial refund, where applicable.

 

6. Refund Process & Timing

Once your return has been received and inspected:

  • Please allow 2–3 business days for the inspection process to be completed.

  • If your refund is approved, it will be issued to your original payment method within 5–7 business days. 

  • Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

  • You will receive a confirmation email once your refund has been successfully processed.

 

7. Lost or Stolen Packages

SpineVora is not responsible for packages marked as delivered to the shipping address provided at checkout.

If you believe your package has been lost or stolen, please:

  • Contact your local shipping carrier or post office to file a claim

  • Notify our support team at support@spinevora.com so we can assist with the investigation

While we cannot guarantee a refund or replacement for lost or stolen packages, we will do our best to help resolve the issue whenever possible.

 

8. Exchanges

We currently do not offer direct product exchanges. If you would like a different item, please complete an eligible return and place a new order through our website.

 

9. Policy Alignment

This Refund & Return Policy should be read together with our Terms of Service and Privacy Policy.

In the event of any conflict between policies, the more specific policy or provision will apply.

SpineVora reserves the right to modify, update, or revise this policy at any time without prior notice.

 

10. Contact Information

For all refund or replacement requests, please contact:

SpineVora™
Email: support@spinevora.com
Phone: +1 (855) 859-0394

 

11. Thank You

We appreciate your trust in SpineVora™ and remain committed to helping you support comfort, mobility, and everyday wellness with confidence.